Handbook of Business Communication by
In spite of the day-to-day relevance of business communication, it remains underrepresented in standard handbooks and textbooks on applied linguistics. The present volume introduces readers to a wide variety of linguistic studies of business communication, ranging from traditional LSP approaches to contemporary discourse-based work, and from the micro-level of lexical choice to macro-level questions of language policy and culture.
Writing for the Workplace by
Employers consider communication one of the most critical skills for workers today. Written to address the needs of both students entering the workforce and business professionals looking to improve their written communication, Writing for the Workplace is a matter-of-fact, how-to guide that provides strategies for effective professional communication. From targeted emails and convincing long reports to winning presentations and engaging résumés, this concise book offers busy readers easy-to-follow strategies that will improve their workplace writing. The first section of the book addresses writing in today's fast-paced business and professional contexts and discusses writing as a process; professional writing style; writing tools; characteristics of effective workplace communication; and basic document design. The second section is a more detailed exploration of common written genres in the workplace including email messages, letters, social media, short and long reports, presentations, and employment communication. Each section includes sample documents and examines organization, tone, and genre elements. Helpful checklists and easily scannable text make the book accessible and readable.
The Cultural Context in Business Communication by
The Cultural Context in Business Communication focuses on differences and similarities in business negotiations and written communication in intercultural settings. To set the scene, Edward T. Hall looks back at "culture" as an evolutionary concept and Charles Campbell explains the value of classical rhetoric in contemporary cultures. Further contributions present case studies of cross-cultural encounters and discourse aspects in various settings. Steven Weiss explores the proper character of six cultures: Chinese, French, Japanese, Mexican, Nigerian, and Saudi. Other chapters contrast English with cultures such as Chinese, German, Dutch, Finnish, and Irish. The book closes with two chapters on training for effective business communication and provide models in participatory training and gaming.